First, see our Patient Portal User Guide. If you are still having issues, then please email us at info@rosewaylabs.com and we’ll do our best to help.

Please note, passwords must contain a minimum of 8 characters, at least one upper and lower character, one digit, one special character, and must not match any of your previous ten passwords.

There are also hidden password rules that we do not share to preserve the security of our site. We recommend using a password generator or password management system, such as Keychain or 1Password.